Terms and conditions



The following terms and conditions apply to all orders placed through the website phantasya. Ch be made.


Phantasya makes every effort to deliver all jewelry to our customers in perfect condition and it is very important to us to provide all customers with a first class service.


The Phantasya The guarantee is valid for 2 years from the date of purchase of your piece of jewelry and only covers manufacturing defects. In particular, damage caused by improper handling (torn chains, bent earring studs, bent rings, bent bangles, broken stones and jewelry, worn gold, damage caused by washing machines, etc.) is excluded from the warranty. Items that are on sale (SALE) are excluded from our guarantee.
You will find information on how to use our products correctly here.

If a customer is not satisfied with the delivered items, this must be reported within 7 days of receipt of the goods.
She/he can do this either by telephone using the number 056 427 44 37 or via email shop@phantasya.ch Contact our customer service and exercise your right of withdrawal.
The return must be announced in advance by telephone or email with the necessary data.
In this case, the items must be unworn and returned to us in their original condition.
The costs for the return are borne by the customer, unless there is a wrong delivery or defective goods.
In this case, the shipping costs will be phantasya.ch refunded.

A return must be registered or tracked via a shipment tracking system of the respective forwarding company.
We accept no liability for returns that are not sent back to us in accordance with our guidelines.
The refund of the purchase amount takes place within 3 days after receipt of the return.
In the event of incorrect deliveries or defective goods, you are free to receive an equivalent replacement or the purchase price back.

Purchase contract

By ordering our products via the phantasya. Ch online shop, the customer agrees to the present provisions and confirms that he/she is at least 18 years old and therefore capable of entering into purchase contracts for the phantasya. Ch complete the online shop.
The contractual relationship comes through through the customer's order and the electronic acceptance and automatic confirmation (by email) of the order PHANTASYA conditions.
The customer can complete the order or cancel it as long as it has not yet been dispatched by us.
All changes and additions to the PHANTASYA concluded contract must be of PHANTASYA be confirmed in writing.

Payment Methods/Prices

The customer has the choice between paying with Mastercard, Visa, Amex, Paypal and bank transfer.
When paying for the goods by credit card or PayPal, the debit is made at the time the goods are ordered.
The products and prices apply as on the phantasya. Ch website is displayed.


If the order is available, the order will be PHANTASYA sent by post or FedEx within one to a maximum of three working days.
If an ordered product is not available at the time of delivery, the amount already debited will be credited to the customer within three days and will not be forwarded later.
In this case, the customer will be informed immediately by email.
Liability for non-deliverability cannot be asserted.
We therefore reserve the right to withdraw from the offer and withdraw from the contract by charging back the credit card payment within a maximum of 3 days.


By registering on the phantasya. Ch website, the customer chooses whether to receive information for advertising and other purposes via various communication channels (e-mail, post, SMS, telephone, etc.) from phantasya.ch. The customer has the option of requesting this information at any time by simply reporting to the PHANTASYA Unsubscribe customer service for free. PHANTASYA only passes on those personal customer data to third parties that are necessary for the execution or payment of the order (e.g. to the post office for delivery, to a collection agency in the event of non-payment, etc.).


Should any provision of these General Terms and Conditions be invalid or unenforceable, this will not affect the remaining provisions.


The place of jurisdiction for all disputes in connection with the general terms and conditions is 5400 Baden, Switzerland.

Landstrasse 99
5430 Wettingen
T+ 056 427 44 37
UID: CHE-109.233.189