TERMS AND CONDITIONS
The following terms and conditions apply to all orders placed through the website phantasya. Ch be made.
Service
Phantasya makes every effort to deliver all jewelry to our customers in perfect condition and it is very important to us to provide all customers with a first class service.
Warranty/Return
The Phantasya The guarantee is valid for 2 years from the date of purchase of your piece of jewellery and only covers manufacturing defects. In particular, damage caused by improper handling (broken chains, bent earring studs, bent rings, bent bracelets, broken stones and jewellery, worn gold, damage caused by washing machines, etc.) is excluded from the guarantee. Articles that are on sale (SALE) are excluded from our guarantee. You can find information on how to handle our products correctly here..If a customer is not satisfied with the delivered items, this must be reported within 7 days of receipt of the goods. To do so, he/she can either call the number 056 427 44 37 or via email shop@phantasya.ch contact our customer service and exercise your right of withdrawal. The return must be announced in advance by phone or email, stating the necessary data. In this case, the items must be returned to us unworn and in their original condition. The costs for the return are borne by the customer, unless there is a wrong delivery or defective goods. In this case, the shipping costs will be borne by phantasya.ch refunded.
A return shipment must be registered or tracked using the respective shipping company's shipment tracking system. We accept no liability for returns that are not sent back to us in accordance with our guidelines. The purchase amount will be refunded within 3 days of receipt of the return. In the event of incorrect deliveries or defective goods, you are free to receive a replacement of equivalent value or a refund of the purchase amount.
Purchase contract
By ordering our products via the phantasya. Ch online shop, the customer agrees to the present provisions and confirms that he/she is at least 18 years old and therefore capable of entering into purchase contracts for the phantasya. Ch Online Shop. The contractual relationship is established by the customer’s order and the electronic acceptance and automatic confirmation (via email) of the order by PHANTASYA The customer can add to or cancel the order as long as it has not yet been dispatched by us. All changes and additions to the order PHANTASYA concluded contract must be of PHANTASYA be confirmed in writing.
Payment Methods/Prices
The customer can choose between paying with Mastercard, Visa, Amex, Paypal and bank transfer. When paying for the goods with credit card or Paypal, the debit is made at the time of ordering the goods. The products and prices are as shown on the phantasya. Ch website is displayed.
Delivery
If the order is available, the order will be PHANTASYA within one to a maximum of three working days by post or FedEx. If an ordered product is not available at the time of delivery, the amount already debited will be credited back to the customer within three days and will not be sent later. In this case, the customer will be informed immediately by email. No liability can be claimed for non-delivery. We therefore reserve the right to withdraw the offer and to withdraw from the contract by reversing the credit card payment within a maximum of 3 days.
Privacy notice
By registering on the phantasya. Ch website, the customer chooses whether to receive information for advertising and other purposes via various communication channels (e-mail, post, SMS, telephone, etc.) from phantasya.ch. The customer has the option of requesting this information at any time by simply reporting to the PHANTASYA Unsubscribe customer service for free. PHANTASYA only passes on those personal customer data to third parties that are necessary for the execution or payment of the order (e.g. to the post office for delivery, to a collection agency in the event of non-payment, etc.).
Severability
Should any provision of these General Terms and Conditions be invalid or unenforceable, this will not affect the remaining provisions.
Jurisdiction
The place of jurisdiction for all disputes in connection with the general terms and conditions is 5400 Baden, Switzerland.
PHANTASYA Landstrasse 99 5430 Wettingen SWITZERLAND T+ 056 427 44 37 UID.: CHE-109.233.189